OUR
PRIVACY
POLICY

UrbanBuild Privacy Policy

Last updated: February 20, 2026

UrbanBuild (“we,” “us,” or “our”) operates the website www.urbanbuildhq.com (the “Website”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, contact us, communicate with us via SMS, or interact with our Jobber integration for project management and service scheduling.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Project details or inquiry information

  • Communication preferences

  • Any other information submitted through contact forms, SMS opt-ins, emails, quote requests, or Jobber forms

We may also automatically collect certain information when you visit our Website, such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the Website

  • Referring website addresses

How We Use Your Information

We may use the information we collect for purposes including:

  • Responding to inquiries or quote requests

  • Providing project updates, scheduling, or customer support

  • Sending SMS notifications, reminders, or service-related messages (with consent)

  • Communicating about our services

  • Integrating with Jobber for appointment scheduling, work orders, and service management

  • Improving our Website and internal operations

  • Complying with legal and regulatory requirements

Jobber Integration

Our Website and operations may use Jobber, a service management platform, to:

  • Schedule appointments and manage work orders

  • Track project progress and updates

  • Send service-related notifications and reminders

Mobile phone numbers and SMS opt-in data will not be shared or sold to third parties or affiliates for marketing or promotional purposes, under any circumstances.

SMS Communications & A2P Compliance

Product Description

By providing your mobile phone number, you consent to receive SMS messages from UrbanBuild Home Services related to receiving Visit Reminders, Marketing, and other transactional text messages (SMS) from UrbanBuild Home Services.

Message Frequency

Message frequency may vary.

Message and Data Rates

Standard message and data rates may apply.

Opting Out

You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

Help and Support

If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at info@urbanbuildhq.com.

Privacy Policy

Your phone number will be handled in accordance with our Privacy Policy, available at https://www.urbanbuildhq.com/privacypolicy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only:

  • With trusted service providers, including Jobber, who assist in operating our Website, communications, or service management

  • When required by law or legal process

  • To protect the rights, safety, or property of UrbanBuild, our users, or others

Cookies and Tracking Technologies

Our Website may use cookies or similar technologies to enhance functionality and analyze performance. You may disable cookies through your browser settings, though some features may not work properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.

Third-Party

Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction or deletion

  • Withdraw consent for communications

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

UrbanBuild

22111 Hwy 71 Ste 104, Spicewood,Texas 78669

Phone: 512-965-6543
Website: www.urbanbuildhq.com
Email: info@urbanbuildhq.com