OUR
PRIVACY
POLICY
Last updated: January 15, 2026
UrbanBuild (“we,” “us,” or “our”) operates the website www.urbanbuildhq.com (the “Website”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, contact us, or communicate with us via SMS.
Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
Name
Email address
Phone number
Project details or inquiry information
Communication preferences
Any other information you submit through contact forms, SMS opt-ins, emails, or quote requests
We may also automatically collect certain information when you visit our Website, such as:
IP address
Browser type
Device information
Pages visited and time spent on the Website
Referring website addresses
How We Use Your Information
We may use the information we collect for purposes including:
Responding to inquiries or quote requests
Providing project updates, scheduling, or customer support
Sending SMS notifications, reminders, or service-related messages (with consent)
Communicating about our services
Improving our Website and internal operations
Complying with legal and regulatory requirements
SMS Communications & A2P Compliance
By providing your phone number and opting in, you consent to receive Application-to-Person (A2P) SMS messages from UrbanBuild.
Message Purpose
SMS messages may include:
Appointment confirmations and reminders
Project updates
Customer service communications
Important service-related notifications
Consent
SMS messages are sent only to users who have explicitly opted in
Consent is not a condition of purchase
Message frequency may vary
Opt-Out
You may opt out of SMS messages at any time by replying:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT
After opting out, you will no longer receive SMS messages unless you re-opt in.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier.
Data Use
Phone numbers collected for SMS purposes are:
Used only for the stated communication purpose
Not sold or shared for third-party marketing
Stored securely and processed in accordance with applicable laws
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only:
With trusted service providers who assist in operating our Website or communications
When required by law or legal process
To protect the rights, safety, or property of UrbanBuild, our users, or others
Cookies and Tracking Technologies
Our Website may use cookies or similar technologies to enhance functionality and analyze performance. You may disable cookies through your browser settings, though some features may not work properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
Your Privacy Rights
Depending on your location, you may have the right to:
Access your personal information
Request correction or deletion
Withdraw consent for communications
To exercise these rights, please contact us using the information below.
Children’s Privacy
Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Contact Us
UrbanBuild
2121 Lohmans Crossing Road
504-762
AUSTIN TX 78734
Website:
www.urbanbuildhq.com
Email:
info@urbanbuildhq.com